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 9-1-1 Training Coordinator
 Email -
 Phone - 817.695.9205

 Unless otherwise noted,
 training is held in our offices:

  600 Six Flags Drive
  Centerpoint Three
  Arlington, TX 76011-6347
  9-1-1 Training Room
  (2nd Floor Suite 226)

  Map and Hotel Information [PDF]

  Cancellation Policy [PDF]

 TCOLE Requirements for
   Certifications [PDF]


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Regional Telecommunicator Academy
Class Date(s) Monday, Jul 16 2018 8:00AM-5:00PM  
Friday, Aug 10 2018 8:00AM-5:00PM  
Class# 1786787  

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Regional Telecommunicator Academy Class

#005 January 22 – February 16, 2018

#006 July 16 - August 10, 2018

To enroll, send a request for enrollment packet to

Enrollment ends Friday, January 12, 2018 at 5 p.m.


On September 1, 2013 HB 1951, Licensing of Telecommunicators became law.  In 2014, regional Police Chiefs and Sheriffs reached out to NCTCOG 9-1-1 to explore the feasibility of a Regional Telecommunicator Academy (RTA), to help PSAPs meet state mandates.  The RTA allows agencies to provide training upfront utilizing industry best practices, TCOLE approved curriculum, and state recognized award winning instructor team.


The RTA offers a multi-week academy and provides a level of excellence across the region minimizing the time it takes a new career telecommunicator to be a full partner in public safety.  The 4-week, 160-hour academy curriculum includes: 

  • TCOLE Rules and Regulations
  • Basic Telecommunicator Certification Course
  • Crisis Communications
  • TLETS/Nlets
  • Fire Dispatch
  • TX DPS Alert and Missing Systems
  • State Licensing Exam Review and Exam

Working with the RTA Staff, PSAPs may add "frontloading" curriculum such as agency specific testing of material, agency policy and procedures, signal and disposition codes, agency geography, and/or continuing education (FEMA, TERT, and MyTCOLE) to name a few. 





Price $0.00
  25 Seats
Please Call for Enrollment Information
Class Location
9-1-1 Training Center A
600 Six Flags Drive
Arlington, TX   76011
(817) 695-9205
 North Central Texas Council of Governments | 616 Six Flags Drive P.O. Box 5888 Arlington, TX 76005-5888
 Main Operator: (817) 640-3300 | Fax: (817) 640-7806