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 9-1-1 Training Coordinator
 Email -
 Phone - 817.695.9205

 Unless otherwise noted,
 training is held in our offices:

  600 Six Flags Drive
  Centerpoint Three
  Arlington, TX 76011-6347
  9-1-1 Training Room
  (2nd Floor Suite 226)

  Map and Hotel Information [PDF]

  Cancellation Policy [PDF]

 TCOLE Requirements for
   Certifications [PDF]


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Positron & TDD/TTY Equipment Training
Class Date(s) Wednesday, Apr 26 2017 8:30AM-5:00PM  
Class# 1786757  

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************NCTCOG PSAPS ONLY************

Attendees will learn daily test procedures for the equipment and how to recognize and report problems. In the second part of this one-day class, attendees learn and apply key concepts and procedures for communicating with hearing/speech impaired callers in accordance with Title II of the Americans with Disabilities Act and compliance standards established by the Department of Justice. The third part of this class will cover the Positron Power Map program that will enable dispatchers to view the location of emergency calls and manage information.  The class is taught using lectures, 9-1-1 call simulations, viewing of ALI screen formats, and hands-on training to ensure competency.Identify and operate 9-1-1 equipment:  • Define 9-1-1 system features   • Understand 9-1-1 system operations and call flow  • Realize all 9-1-1 data must be verified and be able to report data errors • Recognize 9-1-1 system or equipment failure and know how to report trouble • Be familiar with call handling suggestions and daily test procedures.  Understand and use the Positron Power Map Tools

Price $0.00
  2 Seats
Class Location
9-1-1 Training Center B
600 Six Flags Dr.
Arlington, TX   76011
(817) 695-9205
 North Central Texas Council of Governments | 616 Six Flags Drive P.O. Box 5888 Arlington, TX 76005-5888
 Main Operator: (817) 640-3300 | Fax: (817) 640-7806