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Course Offerings

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Communications Training Officer

Adult Training Model (ATM)

Critical Incident Training For Telecommunication Officers

Courses for PSAP Supervisors

Adult Training Model (ATM)

Courses for Telecommunicators

9-1-1 Public Education Academy	911 Recovers: Training on PTSD, Resilience, and Stress Management
Active Shooter Incidents for Telecommunicators	Active Shooter Response for Telecommunicators
Adult Training Model (ATM)	AMBER Alert and Missing Persons
APCO Bullying and Negativity in the Communications Center	APCO Call Processing Incidents Involving Veterans with PTSD
Basic TCOLE Instructor for Telecommunictors #1014	BLS CPR:ADULT/CHILD/INFANT/AED
BLS CPR:Adult/Child/Infant/AED Recertification	CISM: Advanced Group Crisis Intervention
CISM: Combined Basic Individual and Group Crisis Intervention Training	CISM: Group and Peer
Communications Training Officer Course	CPR/First Aid/AED
Crisis/Hostage Negotiation for Telecommunicators	Critical Incident Training For Telecommunication Officers
Fire Dispatch	First Aid/CPR/AED Recertification
Intermediate Spanish for Telecommunicators	PSAP Continuity of Operations Disaster Planning
RadiusPlus End-User Training(In-Person)	RadiusPlus End-User Training(Live Virtual)
Regional Telecommunicator Academy	SAFVIC for Telecommunicators
Solacom 9-1-1 Call Handling Equipment & TDD/TTY (8-Hour)	Solacom Guardian 9-1-1 Training
Suicide & Hostage Negotiations in the 9-1-1 Environment	Tactical Dispatch
TAG Team Meeting	TCIC/TLETS Full Access Operator
TERT Basic Awareness Training	TERT Team Leadership Training
TERT Train the Trainer	Texas Alert System
The Power of Resilience: How to Beat Dispatcher Burnout	Transformational Leadership

NJTI-TERT

TERT Basic Awareness Training	TERT Team Leadership Training
TERT Train the Trainer

Training Coordinators

Adult Training Model (ATM)

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