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Course Offerings

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Communications Training Officer

Adult Training Model (ATM)

Courses for PSAP Supervisors

Adult Training Model (ATM)

Courses for Telecommunicators

9-1-1 Public Education Academy	911 Recovers: Training on PTSD, Resilience, and Stress Management
Active Shooter Incidents for Telecommunicators	Active Shooter Response for Telecommunicators
Adult Training Model (ATM)	AMBER Alert and Missing Persons
APCO Bullying and Negativity in the Communications Center	APCO Call Processing Incidents Involving Veterans with PTSD
Basic TCOLE Instructor for Telecommunictors #1014	CISM: Advanced Group Crisis Intervention
CISM: Group and Peer	Communications Training Officer Course
CPR/First Aid/AED	Crisis/Hostage Negotiation for Telecommunicators
Fire Dispatch	First Aid/CPR/AED Recertification
Intermediate Spanish for Telecommunicators	PSAP Continuity of Operations Disaster Planning
Regional Telecommunicator Academy	SAFVIC for Telecommunicators
Solacom 9-1-1 Call Handling Equipment & TDD/TTY (8-Hour)	Solacom Guardian 9-1-1 Training
Suicide & Hostage Negotiations in the 9-1-1 Environment	Tactical Dispatch
TAG Team Meeting	TCIC/TLETS Full Access Operator
TERT Basic Awareness Training	TERT Team Leadership Training
TERT Train the Trainer	Texas Alert System
The Power of Resilience: How to Beat Dispatcher Burnout	Transformational Leadership

NJTI-TERT

TERT Basic Awareness Training	TERT Team Leadership Training
TERT Train the Trainer

Training Coordinators

Adult Training Model (ATM)

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