Call Center Best Practices in Handling Calls of Missing and Exploited Children

This training is designed to help a Public Safety Answering Point (PSAP) adopt national standard ANS 1.101.1-207 that defines the role of telecommunicators in response to calls about missing, abducted, and/or sexually exploited children. The curriculum is delivered through a combination of lecture and group interaction regarding: history, scope and scale, model policy, best practices for effective response, availability and use of resources, call intake analysis applications, and action planning strategies.