This will be accomplished through the following areas of instruction:

• The Negotiation Process
  (What officers are doing on the street during a crisis situation)
• Hostage/Crisis Negotiation for Telecommunicators
  (Assessment and first responder techniques of negotiation)
• Crisis Communication and Active Listening
  (Identifying a crisis and communication with those effective)
• High Risk Indicators
  (Indicators that violence is probably unavoidable)
• Overview of Deviated Behaviors
  (Recognizing and communication with behavioral abnormalities)
• Suicide Intervention
  (Basic skills of suicide intervention)