Community Services - NCTCOG.org

Questions?
Call Laura J. Litzerman
Email - llitzerman@nctcog.org
Phone - 817.695.9205

Unless otherwise noted,
training is held in our offices:

  NCTCOG
  616 Six Flags Drive
  Centerpoint Two
  Arlington, TX 76011-6347
  9-1-1 Training Room
  (3rd Floor)
  Phone: 817-695-9205
  Map and Hotel Information [PDF]

Cancellation Policy [PDF]

  TCLEOSE Requirements for
  Basic, Intermediate and
  Advanced Telecommunicator
  Certification   [PDF]

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Course Offerings

Select a Group or List Item to View Upcoming Classes

Courses for PSAP Supervisors

NCMEC: Train-the-Trainer/Time to Act

Positron Pictometry Training

Courses for Telecommunicators

9-1-1 Public Education Academy	Active Shooter Incidents for Telecommunicators
AMBER Alert and Missing Persons	Basic Telecommunications Certification Course
CISM: Advanced Group Crisis Intervention	CISM: Group and Peer
Communications Training Officer Course	Criminal Law for Telecommunicators
Crisis Communications Course	Cultural Diversity for Telecommunicators
Customer Service the 9-1-1 Way	DACUM
Disaster Planning for the PSAP	Emergency Medical Dispatch (EMD) Course
Ethics for Telecommunicators	Fire Dispatch
First Time Supervisor for Dispatch Personnel	Homeland Security for Telecommunicators
Hostage/Crisis Negotiation for Telecommunicators	ICS 300 and ICS 400
Intermediate Spanish for Telecommunicators	NCIC/TCIC Associate Trainer School
NCIC/TCIC Full Access	NCMEC: Train-the-Trainer/Time to Act
Overcoming Negativity in the Communications Center	Positron Equipment Training
SAFVIC for Telecommunicators	Stress Management for Telecommunicators
Suicide & Hostage Negotiations in the 9-1-1 Environment	TCIC/NCIC Less Than Full Access
TDD/TTY Training (Positron Equipment)	Telecommunicator Role in Disaster
Telecommunicator Role in Domestic Violence	TERT Basic Training for Telecommunicators
TERT Team Leadership Training	Training the 9-1-1 Trainer – Rejuvenate!

North Central Texas Council of Governments | 616 Six Flags Drive P.O. Box 5888 Arlington, TX 76005-5888
Main Operator: (817) 640-3300 | Fax: (817) 640-7806